How To Order

How do I place an order?
How do you calculate the cost?
Deposit
Idea sketches
Samples
How to pay
Delivery and Collection

How do I place an order?

Ring me on 07834 713982 to discuss your requirements, or email: mel@melissajade.com

If you’re near Tewkesbury you might want to pop round – ring for an appointment. For larger jobs, if you’re around Tewkesbury or Cheltenham I might be able to visit you – again, ring me to arrange that.

I’ll then set a price, we’ll agree a date and you’ll need to give me a deposit.

Written quote provided on request. For larger or complicated jobs, the quote will be provided automatically together with a written description summary and possibly some idea sketches.

How do you calculate the cost?

Simple:

  • Cost of ingredients
  • Cost of buying any disposable items or hiring specialist tools that I don’t already have (e.g. cake board, ribbon, birthday numeral shaped cake tins)
  • A few pounds for the oven’s electricity
  • My time at £10 per hour – only for the time I spend working on your cake, not for me watching the telly whilst your cake is in the oven!

Also see the question below about delivery.

Deposit

The deposit basically covers the costs of the ingredients, disposable items (e.g. cake board) plus hire of any specialist tools (e.g. shaped tins). Usually this is around £5-£15. For larger jobs such as multi-tiered wedding cakes, the deposit may be more.

Receipt provided on request. No work will be started without a deposit, other than the quote, and possibly a few idea sketches for larger jobs.

See the question below about how to pay. Deposit cheques must clear before I start work – so it’s better to pay the deposit with cash or PayPal.

Idea sketches

For larger or more complicated jobs, such as multi-tiered wedding cakes, I can provide idea sketches so we can agree we’re talking about the same thing. These sketches remain my copyright but anyone may use them for non-commerical purposes under the Creative Commons BY-NC-ND licence so long as you credit this website: melissajade.com

Samples

For larger jobs, you might wish to sample some of my cakes and cake fillings before making a decision. I can provide a selection of samples starting from £10, please telephone me on 07834 713982 to discuss this.

You will get credit against future purchases over £40 for the exact amount that your samples cost; written voucher provided with the samples. Voucher expires if you don’t place an order within 3 months.

How to pay

I accept cash or cheques payable to Melissa Jade Oakley. Please ring me on 07834 713982 if you’d like to pop round with payment, or send cheques to:

Melissa Jade Oakley
64 Gadwell Road
Walton Cardiff
Tewkesbury
GL20 7RT
Google Map and Directions

I also accept credit and debit cards via PayPal to mel@melissajade.com with no surcharge. Please ensure your name is clear with the payment.

Invoices and receipts provided on request. I am a sole trader, I am not VAT registered.

Deposit cheques must clear before I start work – so it’s better to pay the deposit with cash or PayPal. On completion, cheque is fine on the day.

Final payment is due in full at the time you receive your cake, this includes PayPal payments – for deliveries I can check Paypal from my mobile. There is no credit, no “14 days to pay”, you just pay in full when you receive the cake – or before if you’re confident with me, as many regular customers are.

Delivery and Collection

As a mum with three children, it’s easiest for me if you collect from my house in Tewkesbury. It’s really easy to find, really easy to park, near the Wheatpieces pub on the new estate off Tewkesbury bypass (Jubilee Way A38 Eastern Relief Road). My address is above, you can also view Google Map and Directions.

For jobs over £40, I may be able to deliver locally, depending on my diary. Guideline delivery costs are:

  • Tewkesbury, Cheltenham and all places in between, including Bishops Cleeve, Ashchurch and Bredon: Free
  • Gloucester, Evesham, Winchcombe, Pershore and other places nearer Tewkesbury: £5
  • Cirencester, Broadway or anywhere within 5 miles of the M50 or M5 junctions 8-13 such as Malvern, Ledbury, Stroud or Ross: £12
  • Only for jobs over £150, anywhere between Birmingham, Bristol, Hereford and Oxford: £20-£50; please ring for estimate.
  • Further afield: Collection only.

Time, location and delivery cost must be agreed in advance.

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